ACS Motion Control Introduces “Ace,” an AI‑Powered Smarter Motion Assistant to Accelerate Technical Support

FOR IMMEDIATE RELEASE

ACS Motion Control Introduces “Ace,” an AI‑Powered Smarter Motion Assistant to Accelerate Technical Support

New website chatbot delivers 24/7, multilingual access to ACS motion control expertise, combining manuals, application notes, and real‑world support tickets into a single interface.

Yokneam Illit, Israel – July 27, 2026 – ACS Motion Control, a global provider of high‑precision motion control solutions for high‑tech OEM machine builders, today announced the launch of Ace, a new AI‑based “Smarter Motion assistant” integrated into the ACS website. Ace is designed to make it faster and easier for engineers to obtain expert technical support on ACS motion controllers, drives, and development tools, anytime and from anywhere in the world.

Modern high‑precision motion systems—such as multi‑axis XYZT gantries for semiconductor, electronics, laser processing, and biomedical applications—rely on advanced features and sophisticated control algorithms. These capabilities are supported by extensive documentation, including PDFs, application notes, emails, and calls with support engineers, which can take significant time to sift through when troubleshooting or developing new machine features.

Ace addresses this challenge by serving as a front‑line, AI‑powered technical assistant that understands ACS products and technologies and responds in natural language.

Positioned as “your Smarter Motion assistant powered by AI technology,” Ace delivers a set of clear values for ACS customers:

• Available – 24/7 technical support: Engineers can engage with Ace at any time, regardless of local business hours, aligning with the global footprint of ACS customers across the US, Europe, Israel, Singapore, China, and other regions.
• Faster – ask and receive answers quickly: Ace is optimized to provide rapid responses to product and feature questions, helping teams reduce engineering wait times and keep projects moving.
• Comprehensive – answers drawn from multiple data sources: The assistant is grounded in a combined knowledge base that includes the ACS website, user manuals, application notes, and real‑world technical support tickets, providing engineers with context‑rich, implementation‑oriented answers.
• Any Language – support in native languages: Users can ask questions and receive answers in their native language, such as English, German, and Chinese.
• Smarter – continuously trained by ACS experts: Ace is trained using actual support tickets and is continuously monitored and refined by ACS application engineers to maintain accuracy and reflect real‑world solutions.

“Complex motion control applications shouldn’t require complex support journeys,” said Jason Goerges, VP of Marketing, ACS Motion Control. “With Ace, we’re investing in a smarter, AI‑assisted support experience that keeps our customers focused on machine performance, not on searching through documentation.”

Elevating the ACS customer experience

The Ace launch aligns with ACS Motion Control’s long‑standing strategy of pairing high‑performance motion control platforms with expert application and support engineering.

With Ace, ACS is elevating the customer experience with technical support that is faster, smarter, and easier to access—anywhere, in any language—under its “Smarter Motion” vision.

About ACS Motion Control

ACS Motion Control is a global leader in high‑precision motion control systems for OEM machine builders in semiconductor inspection and metrology, advanced packaging, electronics assembly, laser micromachining, biomedical imaging, and other high‑precision applications. Founded in 1985 and headquartered in Israel, ACS operates with subsidiaries in the United States, Germany, and China, supported by a worldwide network of distributors and partners.

ACS offers a broad portfolio of SPiiPlus EtherCAT‑based motion controllers, motion controllers with integrated drives, DS402 EtherCAT servo drives, drive interfaces, laser control interfaces, and auxiliary products, all supported by powerful development tools such as the SPiiPlus ADK Suite and SPiiPlus MMI Application Studio. These platforms integrate advanced servo control algorithms, sophisticated motion profile generation, motion‑to‑process event synchronization, and extensive host‑level libraries to help customers achieve better throughput, higher accuracy, faster development, and greater machine flexibility.

Since 2017, ACS has been a proud member of the Physik Instrumente (PI) Group, continuing to drive a smarter future in motion in close partnership with OEMs worldwide.

Media Contact:
Stacey Gibbs
MarCom Specialist
ACS Motion Control
staceyg@acsmotioncontrol.com
612-816-7304